SLA Compliance Dashboard
Target: ≥95%✓
PR Processing
≤2 Business Days
96.2%
Target: 95%
↑ +1.2% vs LM
✗
PO Issuance
≤20 Business Days
62.5%
Target: 95%
↓ -2.3% vs LM
Cycle Time Analysis
43.7
Avg
28
P50
72
P90
Days (PR → PO)
!
Overall Compliance
Combined SLA
79.4%
Target: 95%
→ +0.1% vs LM
Open Items Aging (In Process)
85 items
0-5 Days
45
6-10 Days
23
11-20 Days
12
>20 Days ⚠️
5
PR→PO Days Distribution
PRs Approved
242
Click for details
PRs Returned
35
14.5% of approved
Returned ≤2 Days
25
71.4% of returned
Returned >2 Days
10
28.6% of returned
Total PRs
1,929
Rejected
498
Incomplete
118
In Process
114
Avg PR→PO
42.9
days
PRs Approved vs Returned (2025)
Return Days Distribution
PR Status (All)
Monthly Return Rate
Delay Analysis (Pending With)
Pending PRs by Duration
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Current Period Performance
PRs Approved
242
Click for details
POs Issued
198
Click for details
On-Time POs
120
60.6% of issued
Target: 95%
Late POs
78
39.4% SLA Breach
60.6%
PO Processing SLA (Requisition to Order)
Target: ≥500K in ≤30 days, <500K in ≤21 days (≥95%)
120
On-time
78
Late
🔴
Status
Click for detailed SLA breakdown
💰
High Value (≥500K)
≤30 Days
0%
SLA Compliance
0/0
On-time/Total
📋
Standard (<500K)
≤21 Days
0%
SLA Compliance
0/0
On-time/Total
⚠️
APRs Pending >30 Days
Action Required
0
Approved PRs without PO
Click to view
details & take action
PRs Received vs POs Issued (2025)
PO Issuance Days Distribution
Avg PR to PO Days Monthly
20 Days SLA Compliance Rate
Evaluations Requested
45
Total Vendors
Evaluations Done
40
88.9% completion rate
Evaluations Pending
5
Awaiting evaluation
Average Score
58.7%
for evaluated vendors
Below 20%
0
20% - 40%
4
40% - 60%
10
60% - 70%
14
Above 70%
12
Vendor Score Distribution
Evaluation Status
Top 10 Vendors by PRs
Vendors by Category
PR Value by Vendor (Top 10)
Avg PR→PO Days by Vendor
Top Projects by Vendor Count
Vendor Evaluation Details
| # | Vendor Name | Category | Score % | Status | Attachments |
|---|